Your Clock Warranty

The warranty paperwork and purchase receipt that came with your clock must be kept in order to claim warranty service.  If you do not have your paperwork and need warranty work, please contact us to obtain a copy at:    sales@TheThompsonGroupInc.com

Below are the current addresses and contact phone numbers for warranties and service:

Westclox: One Year, limited warranty.  

For clocks Purchased at Alarm Clocks OnLine.com only.

866-540-8464

 

Equity Time USA: One Year, limited warranty.

Equity Time USA
6262 Patterson Pass Road Suite C
Livermore, CA 94550

925-373-7900

 

SEIKO: One Year, limited warranty.

SEIKO AUthorized Service Center
Coserv

1111 MacArthur Blvd
Mahwah, NJ  07430

201-529-3316

 

Bulova: One Year, limited warranty.  

Bulova Clock Service

1 Bulova Avenue

Woodside, NY  11377

800-233-3350

 

Seth Thomas: One Year, limited warranty

Seth Thomas, div of Colibri

One Tupperware Drive

North Smithfield, RI   02896

800-242-6300

 

Clear Sounds: One Year, limited warranty.

8160 Madison Avenue

Burr Ridge, IL  60527

800-965-9043 (V)

800-536-8890 (TTY)

 

American Innovative:  90 Day limited warranty.

American Innovative, LLC
Attn: Warranty Service
111 S. Quarry Street
Suite A3
Ithaca, NY 14850-4527

866-663-2393

 

Sunrise Creator: One Year, limited warranty

Send email to: support @sunrisecreator.com to receive a Return Authorization Number (RMA) and return instructions.

Refurbished by the Alarm Clock Doc: We occasionally purchase new/old stock clocks that have no original manufacturer's warranty because these clocks are new, but generally are out of production.  If this is the case, the product description will specifically state that the clock is warranted by The Alarm Clock Doc.  You will receive a warranty certificate from the Alarm Clock Doc, with your purchase.  This policy also applies to our vintage clocks for sale.

For questions about your warranty, email us at:  Jim@AlarmClocksOnline.com